to read it at work, Enough said. I highly recommend this book! Its a fast read, and there are great messages that will translate to the public library world, Definitely not my favorite book, or my favorite customer service book, Everything in here seems pretty obvious to me, but I've been in customer service my entire life, It's a good starting point for employees, and is going to be part of our initial training going forward, It only takes abouthour to read, The customer service book
that will help you blitz the competition and win lifelong customers!
The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.
Through the story of a,Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate oncedevoted customers.
TheGolden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line, The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a oneofakind customer experience.
Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans!
"The,Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life.
Todd and Deb'sNEW Golden Rules will transform the bottom line of both he provider and the customer forever!"Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host sitelink post a comment.