Collect The One Minute Apology: A Powerful Way To Make Things Better Narrated By Kenneth H. Blanchard Issued As Textbook
Blanchard got me out of a tight spot when I wasand was given the challenging task of presenting an English language training session on management to a group of businesspeople in Shanghai.
A friend working at Ernst and Young lent me The One Minute Manager and it did the trick admirably, So it was partly out of loyalty I picked up this book, one of Blanchard's many followup titles,
Blanchard started off writing management 'parables' that could be seen as commonsensical or platitudinous, depending on how charitable you're feeling, He has now risen to the exalted position of Chief Spiritual Officer of the Blanchard Group of Companies, a sort of Pope of corporate America.
Not for the first time, you have to reflect that the US really is beyond parody,
But although Blanchard is stating things that should be selfevident, that doesn't mean the books are valueless, It's helpful to be reminded of the bleeding obvious from time to time, and even if there is nothing in The One Minute Apology that you didn't know already, the experience of reading is still vaguely wholesome if slightly sugary, a bit like a granola bar.
A good apology, says Blanchard through his avatar The One Minute Manager, starts with surrender I was wrong and ends with integrity here's how I'm changing.
You have to feel it, and it should be Not Attached To Outcome, The concept of Not Attached To Outcome or NATO, to use the author's somewhat unfortunate acronym is where Blanchard starts to wax spiritual, Basically it means you do the right thing because it's the right thing, not because you are looking for a particular result, That's an idea as old as the hills, but to find it in this sort of management textbook is refreshing, It is, however, somewhat paradoxical in this content, because the book certainly implies that acting in a way that is Not Attached To Outcome will, in fact, lead to the best outcome.
The most memorable part of the book is an anecdote about Abraham Lincoln, who, worn down by the cares of the civil war, behaved appallingly rudely to a man who had recently lost his wife and handsomely apologised and made amends the next day.
Apologising properly, we are reminded, is a sign of mental strength not weakness, small steps for one of the best ways to apologize
how you should be honest with yourself
how should differentiate the act from yourself
and other thing
you should prove your apology by not returning back to the old bad habit you did
it makes you to visualize the whole event he was discussing it
a nice simple fruitful book!
I gave it an extra star because of the defect in our society in such things.
. . A quick and easy read which is useful to help with working with staff One of the best
books which i read in best time i.
e. while entering adulthood which helps me a lot for sustaining in this so called unrealistic world A book which highlights about the importance of sensible and convincing apologies to mend relationships and to win people.
Talks about specific remorseful apology than just 'I am sorry' without any soul Very simple reading but very necessary for anyone that needs to learn the skill of apologizing.
. . don't we all! It's nice to know that even leaders ahem! need to know how to apologize smile, Easy to read in stages if you're life is on the go, or you just need time to absorb the material, Super fast read. Nothing too Earth shattering, but has some good lines about why people act like they do at times rather than just offer up a sincere apology to right a wrong.
How often we tend to ignore the power of an apology in our daily lives Riding on a parable, this book takes us on an interesting journey of understanding the importance of apology and how the simple act of acknowledging and accepting our mistakes could do wonders to our relationships and to our life.
The message is very well delivered and there are plenty of relevant takeaways for the readers,
"good books make good company"
sitelink blogspot. com/ This is the third One Minute Manager book I've read recently, I'd like to think that I am able to apologise when I make mistakes, but I'm not sure how consistent I am or how thorough.
I'll keep hold of the book, and will probaboy read it again at some point to remind myself of the key points, I am not a big fan of the fable style of presenting ideas but this one wasn't too bad, I read this side by side with the Five Language of an Apology, The difference to me, at least is that The Five Language of an Apology focuses on finding out which language your partner, friend or whomever needs to hear and tailoring your sincere apology to make sure it includes the primary element that they need to hear to feel you are truly sorry.
In this book, it seems it is about putting all five together, If you touch on all of them, you are bound to get it right! This book, however, adds in an important element of not being attached to the outcome.
Apologizing because it is the right thing to do even if the person does not forgive you, You are not asking forgiveness so that you get what you want to be forgiven instead of doing it even if the other person does not forgive you.
It is all about surrender and integrity, The ability to accept ones mistake and courage to say that out followed by the sincere effort to make amends, An apology starts with surrender and ends with integrity, A simple read with deep implications, This small book is LOADED with information and practical truths that any person can apply in all aspects of their daily lives, . . at home, at work, and everywhere else, An apology from the heart makes the best impactespecially when our behavior changes for the better as the result of that apology, This should be "required" reading for ALL leaders!! يعلمك إزاى ترجع ثقة الناس فيك لما تغلط يعلمك أنك مش بتهين نفسك لما تعتذر يخليك تتنازل عن العنجهية و الكبرياء الخادعة و حاجة حلوة أنه عملها على شكل قصة و مواقف من الكتب اللى لازم تقراها و أنت جنبك ورقة و قلم : '' عندما نعتذر بصدق و إخلاص و نسامح أنفسنا عما ارتكبناه من أخطاء و نكفر عنها و نثبت للآخرين أننا قد تغيرنا فإننا عندئذ سوف نحظى بمزيد من راحة البال كما أن الآخرين سوف يشعرون بنفس هذه المشاعر أيضا,
راحة البال أليس من الغريب أنها لا تكلفنا أي شيء و هي في متناول أيدينا في كل الأوقات ومع ذلك نشعر وكأنها بعيد المنال ''
من أجمل الاقتباسات التي لامستني :
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وجدت هذا الكتاب على أرفف مكتبة المنزل شدني عنوانه فأخذته وبدأت بقراءته, توقعت أن يكون الكتاب ممل و متكرر كأي كتاب يتكلم عن الذات والشخصية إلخ لكنه كان العكس تماما !
ذهبت إلى مكتبي الصغير لأحضر قلمي المفضل و أوراق الملاحظات.
أكملت القراءة أصبح الكتاب من كتبي المضلة ولازال. قرأته بالجامعة والبيت وبالسيارة أثناء ذهابي إلى الجامعة أحببت هذا الكتاب. حتى الآن قرأته مرتان وأفكر بالثالثة. .
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الكتاب يرشدك عن كيفية الاعتذار فعال بدقيقة واحدة ليس فعليا دقيقة واحدة عن طريق رحلة وقصة ممتعة
مع شاب موظف يريد مساعدة رئيس الشركة الذي ارتكب خطأ قد يؤدي إلى العديد من المشاكل الملحقة بالشركة.
لن أكتب ماكتب على غلاف الكتاب من عبارات ووصف عن الكتاب لكن أنصحكم وبشدة قراءة هذا الكتاب الذي من شأنه أن يغير طريقتك في الاعتذار وبكل أريحية
This is a clear, effective method to apologize for wrongdoing! In the same vein of the other “One Minute Manager” books, the message in the book is presented to the reader by means of a parable.
In this parable, the president of a company gets into difficulty and our hero the presidents young assistant, finds the solution to the problem.
The assistant is initially disillusioned because the president has had a meeting where he has blown off the board and the assistant feels this has lead to a loss in their confidence.
The Crux of the story is that the assistant contacts the one minute manager a friend of his father and is coached over a weekend that by openness and a sincere apology the president can renew his boards confidence in him.
The apology must be sincere deep and portray to the wronged parties that you are experiencing remorse,
Our journey through the parable is designed to point out the qualities that are found in great leaders,
As a leadership book it has a focus on the qualities of openness, integrity and honesty that we should be exhibiting,
I liked the fact that we are told any apologies need to be specific and not just a general “Im sorry”,
Although it was a pleasant enough yarn I thought it was a bit light on content,
Yes the title is the one minute apology and yes the book focuses on giving a sincere apology but the message seemed weak to me.
Id like to think that any leader worth is salt exhibits these traits for those that dont I feel they wouldnt read the book anyway.
Wonderful Book with Great Lines, . Here is few glimpse
The Toughest part of apologizing is realizing and admitting that you were wrong
Apology lies with actions, not words
One Minute Apology OMA you admit you are wrong and you deal with the cause of the damage instead of the symptoms
The time consuming part comes in being completely honest with yourself and taking responsibility for your mistakes before your apologize.
At the core of most problems is a truth you dont want to face
OMA begins with surrender and end with Integrity
A balanced life is not all work its having some fun too
Great Leaders give everyone else credit when things go well.
And When things so wrong, they take full responsibility
The Longer you wait to apologize, the sooner your weakness is perceived as wickedness
Honesty is telling the truth to ourselves and others, Integrity is living that truth
The Legacy you leave is the one you live
Your integrity is measured by how quickly you correct you mistakes and get back on course
"There is big difference between an explanation of why something happened and an excuse.
An explanation deals with the reasons why something happened, while an excuse tries cover up who's to blame and establish a reason minimize accountability "
Making amends shows you are genuinely sincere about earning back lost trust
Without a change in your behavior, just saying "I'm Sorry" is not enough
Apologize not for the outcome but because you know you were wrong and Its the right thing to do
Not Attached to Outcome NATO
People with Humility Dont Think less of themselves.
They Just Think about themselves less
OMA can be an effective way to correct a mistake you have made and restore the trust needed for a good relationship A well written book on how apologizing with sense of forgiveness and integrity can bail one out of even the most insurmountable situations.
The story revolves aroundprinciple characters: ' One Minute Manager' and 'Young Man', The basic plot line is very simple and lacks tortuous twists and turns: It's a story about how the advice gained by the Young Manager from the One minute manager ,over aday weekend, saves the reputation and the tenure of his President during a very dire board meeting.
The length of the book makes it a very engaging read despite the didactic overtones involved,
As a reader, I felt the following message was conveyed very clearly and effectively:
, An effective Oneminute apology involves two components: Forgiveness and Integrity
Forgiveness: One must be honest with oneself in acknowledging his/her mistake.
Then, you have to muster the ability to forgive yourself, Next, comes one of the important parts: Apologizing the person who was harmed/ affected by your mistake sincerely, A sincere apology must be very specific and must enumerate the steps that you would take to right your wrongs,
Integrity: This is the most important and difficult aspect of an effective oneminute apology to gain back your lost reputation and trustworthiness.
After making a verbal apology, now, you have to fulfill the promise,
. The book also helped me to understand the subtle shade of difference between the terms 'integrity' and 'honesty', which I previously thought were equivalent words.
But, through this book I realized that 'honesty' means being able to tell/accept the truth, whereas 'integrity' means walkingthetalk by living unto your promises/committments.
Managers are sometimes faced with situations where they do make the wrong decisions due to poor judgement or lack of proper data This will never change.
But how they handle these situations after the fact often becomes a matter of ethics and good sound management, A key tool in these situations is an apology in all of its various forms,
This is where the book THE ONE MINUTE APOLOGY comes in: it takes a very complex and emotional issue and gives the reader a very easy stepbystep approach to making amends when it's appropriate and necessary.
Once the reader gets past the idea that they are flawless and faultless, they can genuinely help themselves and others grow in honesty, integrity, and humility.
The book is extremely useful to know how to go about getting yourself out of the dog house and how to give yourself the best possible chance of being forgiven.
Apologies are critical to our society and in relationships, They are the "lubricant" that reduces the friction between people, groups and countries, Without them our entire history would be different,
The book indeed oversimplifies complex subjects, and thank goodness for that, Life is complicated enough. Business, and business politics, even moreso,
It really demonstrates how a person can make their life better if they are willing to think, listen, and be honest with themselves.
Plus, knowing you might have to apologize later makes you think about what you're doing NOW,
TONY VYNCKIER
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